Refunds and returns policy

At JOLI JOUR PARIS, we strive to offer quality products and complete customer satisfaction. However, we understand that you may need to return a product. Here are the terms of our returns and refunds policy.

1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must notify us at JOLI JOUR PARIS via email at contact@joli-jour-paris.com, your decision to withdraw from this purchase by a clear statement.

2. Return conditions

Returns are acceptable if the products are returned in their original, undamaged condition, with all original accessories, labels and packaging. Products must not have been used, installed or assembled in any way. The right of withdrawal therefore does not apply to wallpaper once it has been glued to a surface. Once wallpaper has been applied, it is considered used and cannot be returned.

3. Refunds

Upon receipt and inspection of the returned products, we will notify you if the refund is approved. If your return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

4. Exchanges

Defective or damaged products can be exchanged within 14 days of receipt. If you wish to exchange a defective or damaged item, please email us at contact@joli-jour-paris.com

5. Return shipping costs

Return shipping costs are at the customer’s expense, unless the product is defective or does not conform to the order. In this case, JOLI JOUR PARIS will pay the return shipping costs.

6. Contact

For more information on our returns and refunds policy, or if you have any questions, please contact us at contact@joli-jour-paris.com.